Contact Information

Leslie Potenciano / Katherine Lewis

Payment Methods

Credit card, PayPal, money order

Refund Policy

Classes
There is a 15% non-refundable registration fee on all cancelled classes.
There is no refund for classes not cancelled before class time.
Cancellation within 7 Days of Scheduled Date: 42.5% credit (15% nonrefundable registration fee with only 50% of remaining monies towards credit)
Cancellation 7-14 Days: 85% credit (15% nonrefundable registration fee)
Cancellation 15-28 Days: 50% refund, 35% credit (15% nonrefundable registration fee)
Cancellation more than 28 Days: 85% refund (15% nonrefundable registration fee)

Credit
Credit can be used towards classes or merchandise. Credit is valid for 6 months from date of issuance. Credit is NON-TRANSFERABLE. Please be aware of the dates you schedule in relation to your due date. We are not responsible for choosing the timing of your scheduled classes.

ten toes store returns
Our 30-Day Return Policy applies to all items available in our store. To return an item it must be returned in its original, unopened packaging WITH the receipt. Breast pumps and accessories are personal, single-user items (as registered with the FDA) therefore, they are not returnable to ten toes after the box has been opened. NO EXCEPTIONS CAN BE MADE. Defective items should be returned to the manufacturer, not ten toes, for repair or replacement.

  • 20% RESTOCKING FEE for any returned item
  • NO RETURNS or EXCHANGES on sale, discontinued or special order items.
  • All returns must be in their original unopened packaging for 100% return. Refunds will not be issued for damaged or opened boxes that are returned.
  • The item must be postmarked within 30 days from date of purchase to be eligible.
    All returns should be shipped to mailing address:
    ten toes of staten island, LLC
    16 Stebbins Avenue
    Staten Island, NY 10310
    ATTN: RETURNS
  • ABSOLUTELY NO RETURNS, EXCHANGES OR CREDIT AFTER 30 DAYS.
  • Your refund will be applied to the credit card that was used to make your original purchase once your return is received.
  • If you received free shipping for your purchase, the refund for your return will be less the actual original shipping and handling charges. Please contact us if you would like to know the exact amount of your item’s original shipping charge before returning the item. ten toes is not responsible for shipping charges on returned items.
  • Returns must be accompanied with receipt or packaging slip. Returns/exchanges/credit will not be issued WITHOUT receipt /proof of purchase.
  • We suggest that you ship your return through a carrier with a package tracking system because we cannot issue refunds for returns that have been lost in shipping.
  • No receipts: 20% Restocking Fee, with remaining monies towards credit only. Credit expires in 30 Days.
  • No refunds on opened Breast Pumps (see Breast Pump Return Policy).
  • If renting breast pumps, no refunds on days/weeks/months not used.
  • Back Orders – 2-3 weeks
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